Warranty Service

Warranty Service

The warranty period of the goods is stated for each product separately.


The customer receives, together with the goods, a guarantee card with which he can exercise his warranty right until it expires.

Remedies for warranty products are handled by repairers authorized by the manufacturer. If a product defect can not be removed, it is replaced by a new one. If the product is not in production it is replaced by a similar with no weaker parameters than the defective product.


A warranty may be waived in the following cases:

  1. Incorrect exploitation.
  2. Shock or dropping.
  3. Reprocessing or misuse of the product.
  4. An attempt to repair in an unauthorized service.


Warranty conditions:

  1. The warranty period runs from the date of purchase of the goods by the CUSTOMER. For individuals, the minimum warranty period is 24 months.

  2. Supplied and the number of goods are checked upon receipt. Returns are not accepted later.

  3. If the product is defective within the warranty period, the SUPPLIER undertakes the warranty to repair it. If the defect can not be removed - it is replaced by a new one.

  4. The warranty service is only performed by a workshop authorized by the importer, as a fault caused by customer fault and mechanical damage, the SUPPLIER does not assume responsibility and terminates warranty maintenance.
  5. The Customer is obliged to submit the product in its FULL EXCLUSION.
  6. The warranty also expires in the cases of:
    • Incorrect operation and storage.
    • Electrical faults and electrical shocks.
    • Improper preparation for operation or maintenance.
    • Force majeure.

In the event of a warranty: Contact the artflame.bg office for assistance and, if necessary, you will be directed to the nearest Importer authorized service center. If the warranty card is lost, the warranty does not expire and warranty service can not be denied. Obligatory information under the CPA Territorial Coverage: Republic of Bulgaria Pursuant to Art. 119 of the PPA, regardless of the commercial guarantee, the seller is responsible for the lack of conformity of the consumer goods with the contract of sale under the guarantee under Art. 112-115; Art. 112. (1) In the event of non-compliance of the consumer goods with the contract of sale, the consumer shall have the right to make a claim by requiring the seller to bring the goods in conformity with the contract of sale. In this case, the consumer may choose between repairing the goods or replacing them with a new one, unless this is impossible or the remedy chosen by him is disproportionate to the other. (2) It is considered that a remedy for the consumer is disproportionate if its use imposes costs on the seller which are unreasonable in comparison with the other means of redemption, taking into account: 1. the value of the consumer goods if there is no shortage of non-compliance; 2. the significance of the non-compliance; 3. the possibility of offering the consumer another form of compensation which is not associated with significant inconvenience to the consumer. Art. 113. (1) (New, SG No. 18/2011) Where the consumer goods do not conform to the contract of sale, the seller shall be obliged to bring it in accordance with the contract of sale. (2) (Renumbered from Paragraph (1) SG 18/11) The bringing of the consumer goods in accordance with the contract of sale shall be carried out within one month from the submission of the claim by the consumer. (3) (Renumbered from Paragraph (2), amended, SG No. 18/2011) After the expiration of the term under par. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to demand reduction of the price of the consumer goods according to art. 114. (4) (Renumbered from Paragraph (3), SG No. 18/2011) The bringing of consumer goods in accordance with the contract of sale shall be free of charge for the consumer. He does not owe any cost to dispose of consumer goods or materials and labor related to the repair, and should not suffer any significant inconvenience. (5) (Renumbered from Paragraph 4, SG No. 18/2011) The consumer may also claim damages for the harm suffered as a result of the non-compliance. Art. 114. (1) In case of non-conformity of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the claim under Art. 113, he has the right to choose between one of the following options: 1. cancellation of the contract and refund of the amount paid by him; 2. reduce the price. (2) The consumer can not claim reimbursement of the amount paid or of lowering the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month from the consumer's claim. (3) The consumer can not claim termination of the contract if the nonconformity of the consumer goods with the contract is insignificant. (4) The trader shall be obliged to satisfy a request for termination of the contract and to refund the amount paid by the consumer when after having satisfied three complaints to the consumer by performing repairs of the same good within the term of the guarantee under Art. 115, there is a subsequent occurrence of non-conformity of the goods with the contract of sale. Art. 115. (1) The consumer may exercise his right under this section within two years from the delivery of the consumer goods. (2) The term under par. 1 stops running through the time required to repair or replace consumer goods or to reach an agreement between the seller and the consumer to resolve the dispute. (3) The exercise of the right of the consumer under para. 1 is not bound by any other term for bringing an action other than the term under para. 1.


Terms of Return or Replacement / Right of Withdrawal


1. (1) Within 14 working days from receipt of the goods, the customer is entitled to withdraw from the contract without giving any reason and without indemnity or indemnity by informing the trader of the e-mail info @ kamin. bg and return the resulting commodity. In the denial notification, the Customer must indicate a bank account on which the price of the goods is refunded.

(2) The right of withdrawal shall be excluded if the product has broken packaging or broken labels.

(3) The return of the goods shall be made on behalf of the Client.

2. In the event that the Customer exercises his right of withdrawal and returns the received merchandise, the Merchant is obliged within 10 working days from the day when he receives the returned goods to refund to the Customer the price of the product paid by the latter, of the delivery costs. The return of the goods shall be made at the bank account specified by the customer in the notification.


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